ACF Hospitality Ltd reserve the right to change the format of the experience days advertised without notice.  If the customer is unhappy with  changes made or finds the website advertising misleading then ACF Hospitality will allow the purchaser to either cancel the voucher or book an alternative experience to the same value . This does not affect your statutory rights

1. Prices
Prices displayed on our website are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price. Promotional discount codes can only be redeemed against certain ACF experiences.

2. Availability
ACF Hospitality sell open dated vouchers and the recipient is free to book their preferred date offered by ACF Hospitality . Our experiences are subject to availability and in some cases, subject to weather conditions on the day. In order to avoid disappointment, we recommend that our customers book well in advance and do not organise travel or accommodation until the booking has been confirmed.

3. Booking
Please do not arrive at ACF Hospitality expecting to redeem your gift voucher without first obtaining a booking confirmation letter or number from the office. ACF Hospitality will not be held liable for your costs incurred if you do not follow the procedure set out in these Terms and Conditions and in your voucher pack.

4. Event Duration
Details of event duration given on the website and gift voucher are to be used as a guide only. Each experience will be ‘open’ days, meaning that other members of the public will be taking part too. This could mean taking your turn with other members of the public. The information on our website and gift voucher is meant as an indication of what to expect at your session

5. Safety
The undertaking of these activities may involve some personal risk. With each event you will be required to sign a disclaimer on the day, please read these documents carefully. Some personal insurance policies may not cover some of our experiences.

6. Validity
Each gift voucher is valid for a maximum of twelve months unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the gift voucher). If the customer or recipient is unable to utilise the voucher before the expiry date, then upon the customer contacting ACF Hospitality Ltd prior to the expiry date on the voucher and paying an administration fee of £25 (if the activity has increased in price they will also need to pay the difference in price and subject to product availability) the company shall issue a voucher extension cover letter granting an additional 6 months validity. Once a voucher has been extended it can not be exchanged or refunded. Vouchers can only be extended if they are still inside their expiry date. ACF Hospitality recommends that all experiences are booked as early as possible.

7. Restrictions
Each experience has some type of restriction applied to them. These restrictions include age, health, physical and size restrictions. Please read all the information provided for each experience, it is your responsibility to ensure that you purchase a gift voucher appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. We are not responsible for any unsuitable vouchers being purchased and these restrictions being breached. If you are unsure of the suitability of a particular event please email us on info@acfhospitality.co.uk  with your query and we will advise you accordingly.

8. Complaints
In the first instance, any problems that you may experience are to speak to the event manager on the day. They will ensure that any issues are rectified. If you are still not satisfied please send in details of your complaint (including your voucher number and who you spoke to on the day) to: Mark Fanning ACF Hospitality, Aldwick Court Farm, Redhill, Bristol BS40 5RF. On each experience day we will ask every participant to provide us with feedback so that we continue to make improvements where possible.

9. Cancellations
Once you book a specific date with us you are bound by our terms and conditions regarding cancellations. Once a date is confirmed with us it is not possible to change this date unless we deem this possible. Where a date cannot be altered it will not be possible to issue a refund. In the unlikely event that we need to cancel the experience after you have booked a date, we will contact you. We strongly recommend however, that you contact us on the day before you depart for your experience. In the event of cancellation ACF Hospitality will endeavour to provide you with an alternative date, however they will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.

10. Operators & liability
ACF Hospitality hold a £ 5,000,000 public and product liability insurance, this however does not include personal insurance. In the event that there is mechanical machinery breaks down, you should expect reasonable substitutions without notice. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the experience described and do not form any contract between the purchaser and / or recipient and ACF Hospitality Ltd.

11. Spectators
We will allow you to bring 1spectator free of charge to watch you participate in your selected experience. A nominal fee of £ 10 is charged for every spectator thereafter.  When booking your date please inform the staff you wish to bring other people. Spectators are required to comply with our terms, conditions and expectations of conduct. Any spectators deemed under the influence or drugs or alcohol will not be permitted on site.

12. Exchanges
Vouchers can be exchanged free of charge subject to written confirmation by letter within 28 days of purchase. Exchanges after 28 days will incur a £20 administration charge. Experience vouchers can only be exchanged for alternative experience vouchers.If the substituted experience costs more than the original gift voucher you must pay the difference, including the administration charge. If the exchanged gift voucher is lower in price we will hold the price difference on account, less the administration charge, until your next purchase or for a period of 12 months, after which time these funds will no longer be available to spend. Exchanged vouchers then become non returnable and non refundable.

To exchange your voucher you must send it recorded delivery with a cover letter, including your contact number, detailing the reason for exchange and any additional payment (if applicable) to: Customer Services, ACF Hospitality Ltd Aldwick Court Farm, Redhill, Bristol BS40 5RF. We cannot despatch exchanged vouchers until the original voucher and full payment (if applicable) has been received by ACF Hospitality customer services.

13. Refunds
You have the right to return any vouchers within 7 days of receipt for a full refund. Refunds will also be made up to 28 days from date of receipt. All refunds made after 7 days and within 28 days of receipt will incur a £20 or 20% administration charge (whichever is greater). Once you or your recipient has booked an experience with us you are bound by their Terms and Conditions (please make yourself aware of these at the time of booking).
All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the credit card or Pay Pal account. All refunds are processed at month end and take between 5 and 10 working days to show in the purchaser’s account.  To request a refund you MUST return your voucher recorded delivery to ACF Hospitality Ltd, Aldwick Court Farm, Redhill, Bristol BS40 5RF along with a covering letter detailing the reason for your refund request.

14. Gift Vouchers
In the event that you are unable to print off a voucher from buying online, please notify. ACF Hospitality by e mailing info@acfhospitality.co.uk  with the relevant details (name of recipient and message) and we will dispatch by First Class Royal Mail a printed copy. You may request Special Delivery for an additional charge of £4.50. We cannot be held liable for any loss suffered as a result of mail being delayed. The gift voucher is invalid if it has been tampered with or defaced. 

15. Discount Codes
Discount codes are issued subject to availability and can be  withdrawn without notice at any time. Only one discount code may be used per order. Discount codes apply to internet orders only. 

16. Competition Prizes, Special Offers & Promotional Vouchers
These vouchers cannot be exchanged, extended or refunded.

  
17. Data Protection
Your privacy is our highest priority - We will never disclose your personal details to a third party under any circumstances.